FAQ

Welcome to the website introduces a pioneering UK initiative aimed at safeguarding consumers from unlicensed bookmakers and facilitating online complaints.

Who Can Participate?

All patrons are encouraged to share their reviews about various online casino platforms.

How Do I Lodge a Complaint?

Submit your complaint conveniently through our straightforward online service.

What Happens After I File a Complaint?

Our expert team member will respond promptly within 48 hours to assist you with resolving your concerns. We also advocate on your behalf with the bookmaker to address the issue.

What Role Does Responsible Gambling Play?

Ensuring customer safety and well-being is paramount, with the UKGC enforcing stringent guidelines for UK casino sites. These include deposit limits, self-exclusion options, accessible support services, and charitable contributions to organizations like Gamcare and GamblersAnonymous.

Are Casino Sites Licensed in My Country?

All UKGC-licensed casino sites must prominently display their license number, company registration details, and address in their website footer and marketing communications.

How Are Sites Selected on BestOnlineCasinos?

We evaluate sites based on criteria emphasizing customer safety:

  • Full regulatory compliance and licensing (mandatory under UK law)
  • Fair payout policies and transparent deposit/withdrawal fees
  • Excellent customer support
  • Ethical and transparent business practices
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